Refund and Cancellation Policy
Clear rules for refunds and cancelling orders. Last updated: 1 November 2026.
This policy applies to all digital services bought from Aasra Services (Proprietor: Rohit Sharma, Udyam: UDYAM-BR-25-0002910) through aasraservices.com, including website design, web portals, SEO, hosting and monthly care plans. All our services are digital and no physical goods are shipped. A written scope and quote is given before every project, and refunds are decided on the basis of that scope.
Website and portal projects
- 1Cancelled before work starts: the full advance is refunded.
- 2Cancelled after design or development has started: the value of completed work is deducted and the rest is refunded. Completed work is measured against the stages in the written scope.
- 3After the website is live and final payment is made: no refund, but issues are fixed free during the agreed support period.
- 4Domain registration and third party fees (such as paid licences) cannot be refunded once bought, as that money has gone to other companies.
Monthly care plans
Care plans are billed monthly in advance and can be cancelled anytime.
After cancellation no bill is raised from the next month.
A month that has been paid for and has started is not refunded.
If we fail to deliver the agreed service in a month, that month is fully refunded.
Wrong or duplicate payment
If you were charged twice due to a technical issue, or a wrong amount was paid, the extra amount is fully refunded. Email info@aasraservices.com with the transaction ID or UTR number.
How to request a refund
- 1Email info@aasraservices.com or WhatsApp +91 99426 84221.
- 2Share your name, phone number, payment date, amount and transaction ID or UTR.
- 3We respond within 2 working days.
- 4Approved refunds are made within 5 to 7 working days to the original payment method (UPI, card or net banking). Your bank may take a few extra days to show the amount.
Contact
Aasra Services, Mahapur, Kawakol, Nawada, Bihar 805106, India. Email: info@aasraservices.com. Phone and WhatsApp: +91 99426 84221. Hours: Monday to Friday 10 AM to 5 PM, Saturday 10 AM to 3 PM.
Frequently asked questions
How long does a refund take?+
5 to 7 working days after approval, to the same account or UPI used for payment.
Can I get my advance back?+
Yes, the full advance is refunded if the project is cancelled before work starts.
Question about a refund?
Email info@aasraservices.com or WhatsApp +91 99426 84221.